Home/Website Maintenance
Website maintenance in Malaysia,
from RM450 a month.
Updates, daily offsite backups, security patching, uptime monitoring, and a monthly report you can actually read. Fixed fee, no per-ticket surprises, everything registered in your name.
What care covers
All eight disciplines are included in every care plan. What changes higher up the ladder is the request queue throughput, staging, and priority.
Core & Plugin Updates
CMS, framework, and extension patches tested on staging before applying to production.
Weekly / Monthly
Daily Offsite Backups
Automated daily snapshots stored in secure AWS S3 / Cloud Storage, independent of your server.
Daily at 03:00 MYT
24/7 Uptime Monitoring
Endpoint availability checked every 60 seconds from regional Southeast Asian nodes.
Continuous
SSL Renewal & Monitoring
Never let an SSL certificate expire or throw browser warning security screens.
Automated + Alerted
Security Vulnerability Triage
WPScan and CVE database tracking with immediate patch deployment for critical exploits.
As released
Monthly Written Report
Human-readable summary of updates performed, uptime percentage, and Core Web Vitals.
1st of every month
Dedicated Staging Site
An isolated staging clone to review changes and test updates before live deployment.
On Plans with Changes
Disaster Recovery Testing
Regular restoration drills to ensure database and file backups boot cleanly without corruption.
Quarterly
Plans and prices
All prices in Malaysian Ringgit, excluding SST. Pay for 10 months, get 12.
Jaga Care
Keep it alive.
RM450 /mo
- ✓Core, theme and plugin updates
- ✓Daily offsite backups
- ✓Uptime monitoring, 24/7
- ✓SSL renewal and expiry alerts
- ✓Security patching
- ✓Malware scanning, plus cleanup and restore if you are hacked
- ✓Two content edits a month — text, images, prices
- ✓WhatsApp support, 9am–9pm MYT daily
- ✓Written monthly report
Monthly System Improvement
Prioritised progress for a live system.
RM13,000 /mo
- ✓System ownership and release-risk oversight
- ✓A running request queue
- ✓Staging site included
- ✓Visual regression checks before any update goes live
- ✓Reviewed releases with acceptance evidence
- ✓Monday progress and decision update
- ✓WhatsApp support, 9am–9pm MYT daily
Response times we commit to
These are commitments, not averages from a dashboard. Emergencies are handled 9am–9pm MYT, seven days a week.
Emergency Outage
< 1 hour
Immediate triage between 9am–9pm MYT, 7 days a week.
Critical Security Patch
< 24 hours
Zero-day vulnerability isolation and emergency patching.
Prioritised Improvement
Reviewed release
On Monthly System Improvement (one agreed priority at a time).
Monthly Health Report
1st of Month
Delivered directly by email with exact work logs.
What happens when your site breaks
The order matters: restore service first, isolate root cause second, document prevention third.
Monitoring Triggers Alert
Our 60-second regional ping nodes detect an unresponsive endpoint or 5xx server error.
Triage & Backup Isolation
The on-duty engineer verifies host status and isolates the most recent clean offsite snapshot.
Service Restored
Site is restored to clean operational status either by rolling back faulty update or rebooting containers.
Root Cause Diagnosis on Staging
We reproduce the failure on an isolated staging clone to fix the underlying code or database error.
Written Post-Incident Note
You receive a clear, jargon-free explanation of what happened, how it was fixed, and prevention measures.
Real-time Health & Queue Management
Frequently Asked Questions
What is the difference between web hosting and website maintenance?
Hosting simply rents you disk space and server compute. Maintenance is the active engineering work: applying software security patches, monitoring uptime, verifying backups, optimizing databases, and updating content.
Do I need to migrate my hosting to Jaga?
No. We maintain sites on your existing hosting (Cloud Run, AWS, DigitalOcean, cPanel, Exabytes, etc.) as long as you have administrator access. If your current host is slow or unmanaged, we can help you move to a modern cloud provider in your own name.
Can I pause or cancel my care plan?
Yes. All care plans are month-to-month with no lock-in contracts. You can pause or cancel anytime, effective at the end of the paid month.