Terms of Service
Last updated: 28 August 2026
1. Core Ownership Guarantee
Unlike traditional agencies, Jaga operates on a strict 100% Client Asset Ownership model. All domain registrations, DNS records, Git repositories, databases, third-party API accounts, and cloud hosting accounts remain or will be placed exclusively under the legal name and administrative ownership of the Client.
2. Care Plan Subscriptions & Throughput
Jaga Care and Monthly System Improvement are monthly recurring subscriptions that may be paused or cancelled before the next billing cycle. Improvement requests are prioritised and processed sequentially, with one agreed priority active at a time.
3. Ownership & Access Review Credit
The RM5,000 service fee for a System Review is credited toward an eligible fixed-scope project or monthly system improvement engagement when stated in the issued quote. SST paid on the review is not service credit.
4. Governing Law
These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising shall be subject to the jurisdiction of the Malaysian courts.